2025 Community of Human and Organizational Learning 31st Annual Conference

Enhancing Human and Organizational Performance in High-Risk Activities
In our upcoming presentation, we will explore the operationalization of Human and Organizational Performance (HOP) principles within high-risk work activities. HOP is a risk-based operating philosophy rooted in six core principles: humans are fallible, blame stops improvement, context drives behavior, learning and improving is vital, leader response matters, and safeguards save lives.
Our presentation will detail the integration of HOP components into activities such as in-line inspections (ILI) and well workover and logging. Key improvements include:
1. Peer Review Process: Implementation of formal Peer Review Training to ensure procedural integrity, resulting in reduced errors and increased error detection.
2. What-If Analysis: A Process Hazard Analysis tool that identifies potential deviations and safeguards, streamlining the review process and enhancing risk management.
3. Error Reduction Tools: Training and practical application of 12 error reduction tools to minimize the probability of consequential errors.
4. Procedure Tabletop Review: Pre-activity reviews with stakeholders to ensure familiarity with procedures and critical steps.
5. Field Walkdown and Dry Run: On-site walkthroughs and mock executions to build team confidence and preparedness.
6. Field Coaching: Continuous on-site coaching to reinforce the use of error reduction tools and build habit strength.
7. Cultural Change: We have experienced a marked cultural change that has built strong trust, psychological safety, and shared accountability. Employees are now asking for more support, proactively identifying risks, and actively participating in operational learning.
Since implementing these improvements, we have observed significant reductions in errors and incidents, improved team dynamics, and enhanced procedural rigor. Our approach emphasizes creating system resilience and conditions for success, ultimately supporting safer and more efficient high-risk operations.