2025 Community of Human and Organizational Learning 31st Annual Conference

Sports professionals all have one thing in common - a coach who watches their behaviors as they play the game and shapes those behaviors to obtain optimal performance.  This concept of shaping behaviors through observations applies to our workers too.  The most effective way to ensure workers have the correct standards is to watch the way they work and the behaviors they exhibit.  Thanks to human nature, both the new and less proficient workers, as well as the seasoned professionals, need to have those behaviors shaped to reinforce high standards.  Cristiano Ronaldo, Serena Williams, Muhammad Ali, and Tom Brady have all been coached every single day of their professional sports careers.  Learn how to establish an effective program to do the same for your team.